Calculator · missed calls

How much does every call that no one answers?

Enter your numbers. The percentages come pre-filled with sector averages for service SMEs in Spain; change them to your own if you know them. Everything is calculated in your browser and nothing is sent.

Your situation

Use whatever you know. A rough estimate is worth more than a gut feeling.

Calls you receive per day

Inbound, on a normal working day.

Working days per month

Calls that go unanswered

Sector average during business hours: between 30 and 60%.

Of those who can't get through, the share who never call back

Studies put the figure between 60 and 85%.

Calls that are a business opportunity

Quotes, appointments, orders. The rest are enquiries or suppliers.

What an opportunity is worth on average (€)

Average ticket for a new customer or an order. If you work on contract, the value of the first year.

Average call length (minutes)

Only used to estimate the minutes balance.

What you lose

Each month, based on the figures on the left.

—

a month · — a year

—unanswered calls a month

—opportunities that go to someone else

Calculation: calls per month × % unanswered × % who don't call back × % that were an opportunity × average value. It doesn't include what you lose in reputation or calls outside opening hours, which are more.

And what would it cost to answer them?

It depends on your volume and on what you want the assistant to do. With these figures, we'll prepare a fixed quote for you in writing, before anything gets started.

Talk to Andrea: five minutes → I'd rather write it down How we get started

Where the default percentages come from. Unanswered call rate in Spanish SMEs of 30 to 60% during business hours, and customers who don't call back between 60 and 85%: gestiondellamadas.com, heilo.io. These are averages from sector providers, not a census, which is why you can change them. The cost uses the platform entry fee, the switchboard and the natural-voice reception service at your tier's price, plus the minutes balance that would be needed for the calls you lose today, at the price of the package that fits best. Prices exclude VAT. The fixed quote comes out of the consultancy session, which is free of charge.

Using AI to handle calls has had rules since August 2026

AI disclosure, recording, sales calls: what the law requires, explained for SMEs.

Read the guide →